The following services are all included in your package:
Expert care advice
You can arrange an appointment to talk through any questions or concerns that you have about care with an adviser.
Such as:
- Assessing the needs of your loved one
- Weighing up the pros and cons of various care options, including care at home, sheltered housing, extra care, residential care homes and care homes with nursing
- Knowing what to expect from the NHS and your Local Authority
- Discharging your loved one from hospital
- Managing the cost of care and state funding of care, including all benefits and entitlements
With your adviser following up the conversation with further details and resources for you to make an informed decision, and always available should you have any more questions or concerns. There is no restriction on the number of appointments that you make to speak with an adviser. They are there for you as care needs evolve. Should you wish to continue to speak with a particular adviser, we will do our best to accommodate your request.
Advisers are available Monday to Friday, 9am to 5pm. Simply call 0345 603 4576 to book an appointment for an adviser to call you back at a conveniently arranged time.
Care and support at home
You can ask for assistance arranging the practical support your loved one may require in the home to make homelife more comfortable and worry-free.
This includes carers who can home-visit to provide companionship, personal assistance and supervise medication. Or access to a network of over 60,000 vetted tradespeople- including cleaners, plumbers, electricians, gardeners and other ‘handy’ professional service providers.
The team can help identify a suitable contact, check availability and put you in touch. You can then engage and settle any costs directly with your chosen service provider.
You may even receive 5% discount off the standard charges of trusted local providers, where such discounts have been agreed.
Alerts and emergency products
You can ask for advice on selecting the most appropriate, easy-to-use and practical products that can give you peace of mind in knowing that your loved one can reach help instantly if they need to.
One of the most popular products is a personal alarm – providing 24/7 monitoring with an operator able to take immediate and appropriate action any time your loved one may need it. Six weeks personal alarm monitoring comes as part of the service. This service is valuable all year round but may be especially appreciated when normal routines are disrupted, such as when caregivers take holidays or business trips.
You can also receive advice on more sophisticated devices that, among other things, can track daily routines (and alert when things are unusual) or detect falls or an accident that may have occurred causing a flood or a fire. An adviser will carry out an assessment, by phone, to work out the most suitable products to achieve the outcome families are looking for. Once everyone is in agreement, the products can be supplied or specialist installation arranged. You can receive 10% discount off our standard charges for these additional products/services given you will already be an Eldercare customer.
Can I call an adviser outside of office hours?
Our advisers are available Monday to Friday 9am to 5pm (excluding public holidays). You are requested to book an appointment to speak with an expert care adviser or assistive technology adviser during these standard office hours. Should you call outside of standard office hours, you will be asked to leave your contact details and an adviser will get back to you the next working day.
What is the difference between ‘care advice’ and ‘care search’? What is included in my package?
‘Care advice’ is included in your package and covers general topics including: helping identify and understand care needs; advising how to best meet these needs; the pros and cons of all care options including care at home, sheltered housing, extra care, residential care homes and care homes with nursing; managing the cost of care and state funding of care, including all benefits and entitlements.
‘Care search’ is not included in your package and covers a bespoke search for residential care. ‘Care search’ includes: finding the best care providers, including supported living, residential care and nursing care; short-term, respite and convalescent care; signposting of related services. This service can be purchased separately. Call 0345 603 4576 to speak with an Eldercare adviser to find out more. You can receive 10% discount off our standard charges for this service as you are already a customer.
Will Eldercare make a booking with a care agency or handyman for me?
Eldercare will connect you with service providers who meet your requirements, but as it is your decision whether or not to purchase the service, you will need to make your own arrangements, including booking, with any provider you choose to employ.
Do I have to take the personal alarm service in a single six-week block?
Yes. Once the alarm equipment is installed and ready to send alerts, monitoring will commence and run for a six-week period. After this period, you have the choice to return the equipment or enter into a separate personal alarm monitoring contract with Eldercare. Charges for which will be additional to the existing ‘Eldercare: Assistance with elderly care’ package. You can receive 10% discount off our standard charges for this service as you are already a customer.
Can I choose a different assistive technology device than a personal alarm?
Only a personal alarm is provided as part of this package of services and is the most appropriate device for majority of service users. An Eldercare adviser will provide an assistive technology assessment over the ‘phone and may suggest alternative or additional devices that can be considered. However, it will be your decision as to whether you wish to purchase a separate device/ monitored service as a result of this assessment. You can receive 10% discount off our standard charges for assistive technology should you choose to take up an additional service.
If I select a two or three year package, do I have the personal alarm for longer than 6 weeks?
You are entitled to six weeks personal alarm monitoring per year, so if you purchase a two year plan you will receive 2 x 6 weeks = 12 weeks, or three year plan 3 x 6 weeks = 18 weeks in total.
What happens if I leave my current employer?
Should you leave your current employer, you will continue to receive the service and payments will be taken until the end of your agreed service term. After this period, you will be asked if you wish to continue the service as a private client of Eldercare.
