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Cookie Policy

Please read this cookie policy carefully as it contains important information on who we are and how we use cookies on our website. This policy should be read together with our Privacy Policy which sets out how and why we collect, store, use and share personal information generally, as well as your rights in relation to your personal information and details of how to contact us and supervisory authorities if you have a complaint.

This cookie policy only relates to your use of our websites, eldercare.co.uk, pendant-alarms.co.uk and careline-alarms.co.uk.

Our websites may contain links to third party websites that we think display content that you may find useful. These other third party websites may also use cookies or similar technologies in accordance with their own separate policies. For cookies and privacy information relating to these other third party websites, please consult their policies as appropriate.

Who we are

This website is operated by Eldercare (UK) Ltd (Registered Company Number 2163445). We are independent specialists in eldercare and one of the country’s leading and longest-established providers of high quality personal alarms and emergency products and services. For more information see here.

What are cookies?

Cookies are widely-used tiny pieces of software (files) that are installed on a computer or mobile device via the browser (e.g. Microsoft Edge or Internet Explorer, Apple Safari, Google Chrome, or Firefox) when an individual visits a website.

Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future.

We will ask for your permission (Consent) to place cookies or other similar technologies on your device, except where they are essential for the website to operate. You can change your cookie settings at any time by changing your consent.

How do I turn off cookies?

Most modern browsers will offer different ways to configure how they handle cookies. This can vary from only allowing cookies from websites that you trust to blocking all cookies by default.

You can find more information about cookies generally and how to control and manage them in guidance on cookies published by the UK Information Commissioner’s Office at www.allaboutcookies.org or www.aboutcookies.org.

You may disable cookies by changing the settings in your browser. However, if you do so, this may affect your enjoyment of our site and we will no longer be able to offer you a personalised service.

Please note that switching off cookies may restrict your use of the website and/or delay or affect the way in which it operates.

Changes to this cookie policy

In keeping with legal requirements, we keep our cookie policy under regular review. This version was last updated on 7 May 2020.

If we change our cookie policy, we will publish any changes so that you are always aware of the cookies our websites use.

What types of cookies are there?

Broadly, there are 4 types of cookie:

Strictly necessary cookies: These are cookies that are essential to make a website work and enable features that users have specifically asked for. Without the use of cookies, these features of the website could not operate.

Performance cookies: These cookies collect anonymous information about users for the purpose of assessing the performance of a website. Common uses include well-known web analytics tools such as Google Analytics.

Functionality cookies: These are cookies that automatically remember choices that users have previously made in order to improve their experience next time they visit a website. For example, where users select their preferred settings and layout.

Targeting or advertising cookies: These cookies are similar to performance cookies in that they collect information about users’ behaviour. However, this information is used at individual user level to advertise products and services to users on the basis of the behavioural information collected.

What cookies does the Eldercare website use?

In order to help us to understand how the Eldercare website is used and to improve website performance, we use a number of cookies to track usage. The list below contains the main cookies set on the Eldercare website and for what purpose.

Personalisation: We use cookies to store information about your preferences and to personalise our website for you.

Security: We use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.

Analysis: We use cookies to help us to analyse the use and performance of our website and services.

Cookie consent: We use cookies to store your preferences in relation to the use of cookies more generally.

Google Analytics: We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy.

Google Display Network: When you visit the Eldercare site, you may see our ads appear on other websites that you visit. We use the information we collect to serve you more relevant advertisements (referred to as ‘retargeting’). We collect information about where you saw the ads we served you and what ads you clicked on. If you would like to opt out of this personalisation, please visit the Google Ads settings page: http://www.google.com/settings/ads.

How to contact us

Please contact our Customer Care Manager if you have any questions about this cookie policy or the information we hold about you.

If you wish to contact us, please email our Customer Care Manager at info@eldercare.co.uk, write to Eldercare (UK) Ltd, 847 Burnley Road, Loveclough, Rossendale, Lancashire BB4 8QL or call us on 01706 242803.

Version 2 May 2020