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A comprehensive service

Our control centre systems offer a comprehensive service for both hard-wired sheltered schemes and community-based dispersed alarms. For sheltered schemes, the monitoring service provides the back-up facility of ‘around the clock’ monitoring to scheme-based staff when it is required and gives residents the comfort of knowing that there will be someone to answer their call and give help, advice and comfort, at the touch of a button.

No matter what the circumstances

We have a complete back-up disaster recovery centre that can accommodate our services during extreme situations. We are able to offer our clients disaster recovery services, either by hosting their equipment in a secure environment, providing planned call-handling or disaster ‘roll-over’ facilities.

More than just a monitoring service

Our specialist control centre team is also trained to provide other services to housing associations and local authorities such as ‘out of hours’ repairs, emergency carers’ cards and temporary housing services. We can provide dedicated local rate or free-phone numbers for customers of housing association or local authorities to contact us and tailor the service we provide to meet their requirements. Often our customers provide us with access to their in-house systems so that we can log all activity directly onto their databases, ensuring that they are always kept up-to-date.

I feel confident in calling Eldercare anytime, day or night. Nothing is too much trouble.
Mary, 81, Sheffield