IMPORTANT MESSAGE - Our Service During Coronavirus/Covid-19 - READ HERE

Our Service During Coronavirus/Covid-19

Eldercare would like to reassure customers that our services continue to operate during these unprecedented times.

As part of the health and social care community, our staff are considered ‘key-workers’ as they deliver frontline care and support services to tens of thousands of vulnerable and/or elderly individuals across the country. We are the first point of contact between these individuals and such services as NHS 111 and the emergency services, and we play a vital role in working with the NHS to facilitate services such as hospital discharge.

Our monitoring services continue to run 24 hours a day, 7 days a week, and personal alarms are available for fast-track home delivery for our private customers and can be ordered on-line via this website.

Customer Care Advisers can be contacted by calling 0345 603 4576 (9am – 5pm, Mon – Fri). Although we ask for your patience as our ‘phone lines may be busier than usual. At this time, we recommend contacting us via email info@eldercare.co.uk and an adviser will contact you as soon as possible.

Our thoughts go out to the people who have been affected by this pandemic. We are vigilantly monitoring the COVID-19 situation and have precautions in place to ensure we can continue to deliver our services, which have never been more critical. As people find themselves having to self-isolate and are less able to physically assist loved ones and vulnerable members of the community, a personal alarm is a lifeline.

Eldercare have been supporting people to live safely and independently in their own homes for over 30 years. We are working hard to continue doing so during these exceptional times.