Following the announcement of the third round of national lockdown restrictions from 3 January, Eldercare would like to reassure customers that our services continue to operate albeit with significant safety measures in place. Although we ask for your patience as our phone lines may be busier than usual.
As part of the health and social care community, our staff are considered ‘key-workers’ as they deliver frontline care and support services to tens of thousands of vulnerable and/or elderly individuals across the country. We are the first point of contact between these individuals and such services as NHS 111 and the emergency services, and we play a vital role in working with the NHS to facilitate services such as hospital discharge.
Our monitoring services continue to run 24 hours a day, 7 days a week, and personal alarms are available for fast-track home delivery for our private customers and can be ordered on-line via this website. Such alarms can be considered medical alert systems, as they enable an individual to alert us should they feel unwell and become concerned for their well-being.
Customer Care Advisers can be contacted by calling 0345 603 4576 (9am – 5pm, Mon – Fri). Although, at this time, we recommend contacting us via email firstname.lastname@example.org and an adviser will contact you as soon as possible.
Our thoughts go out to the people who have been affected by this pandemic. We are vigilantly monitoring the COVID-19 situation and have precautions in place to ensure we can continue to deliver our services, which have never been more critical. As people find themselves living under tight restrictions, some having to self-isolate and are less able to physically assist loved ones and vulnerable members of the community, a personal alarm is a lifeline.
Eldercare have been supporting people to live safely and independently in their own homes for over 30 years. We are working hard to continue doing so during these exceptional times.