Stanley, 87, has lived on his own since his wife died 3 years ago. He has two grown up children, one who lives about 45 minutes away and another who now lives in Australia.
An enthusiastic bowler, he had played regularly until last year when his arthritis started making this more difficult for him and he began to worry about being on his own. Being keen to remain in the home he had lived in with his wife for so many years, on the suggestion of a bowling friend he purchased a personal alarm.
One year on and he was pleased that he had because following a fall at home his alarm was put into action and he was admitted to hospital with a fractured hip. His son, Stephen, was concerned that his father wouldn’t be able to return home straight from hospital because he wouldn’t be able to manage the stairs and get safely around his property. He didn’t know how fit his father was likely to be and whether any help would be available if his father couldn’t manage.
One of the services that came as an added benefit with the Eldercare personal alarm was access to an adviser about elderly care. Stephen contacted Eldercare to find out if there was anything he could do. A telephone consultation was booked with a Care Adviser, Sarah, and she contacted him at the agreed time.
Stephen explained the situation and Sarah asked about any care needs Stanley had prior to his accident and whether he had any medical conditions or cognitive difficulties. She asked when the accident took place and whether staff at the hospital had talked to him about their plans for his father’s discharge. Stephen confirmed that his father had had the fall two days previously and following surgery, whilst he had been helped to stand with a frame, he had not yet taken steps.
Sarah explained that this indicated that Stanley was not yet ready for discharge. She further explained in detail how each hospital has a discharge process and how this would work for his father. She detailed the type of support and assistive devices that could be provided to Stanley to enable him to return home safely and aid his rehabilitation. She also confirmed how this should be funded and what the process would be at the end of this period.
Stephen felt a weight had been lifted from his shoulders and was pleased to be able to explain to his father exactly what help would be available and give him the peace of mind that he wouldn’t “just be left to it”.
Sarah agreed to send a letter confirming details of the conversation that they had had and enclose a number of appropriate factsheets that would support their conversation. They arranged to speak again in a few days and Sarah invited Stephen to call if he had any queries in the meantime.
Sarah called Stephen a few days later and was pleased to speak to Stanley himself. He said that he had been a bit wobbly for a few days, but the carers had been lovely and he was managing better each day. Sarah spoke to Stephen also and advised that, although hopefully his father would be able to manage more and more independently as the days went by, should they feel that he would benefit from any further support she would continue to advise going forward.